Refund policy

Return and Refund Policy

Please inspect your order promptly after delivery.

Damaged, Defective or Incorrect Items

If your product arrives damaged, defective, incorrect or has another quality issue, please contact us within 3 days of delivery.

Please provide:

• Your order number
• A clear description of the issue
• Clear photographs or videos showing the problem
• A photograph of the shipping packaging and label

After reviewing your request, we may provide a free replacement or refund. Please keep the product and its original packaging until the claim has been resolved.

Change-of-Mind Purchases

Due to the high cost of international and cross-border transportation, we do not accept returns or provide refunds when:

• The customer changes their mind
• The product is no longer wanted or needed
• The wrong item or quantity was ordered by the customer
• Delivery takes longer than an estimated delivery date because of customs, carrier delays or other circumstances outside our control

Items Not Eligible for a Remedy

A replacement or refund may not be available when the product has been damaged through misuse, accidental damage, unauthorised repair, normal wear and tear, or where the relevant fault was disclosed before purchase.

Refund Processing

Approved refunds will be returned to the original payment method. Processing times vary depending on your bank or payment provider.

How to Contact Us

Email us at support@colwyn.shop and include the information requested above. We will review your request and respond as soon as reasonably possible.

Consumer Rights

Nothing in this policy limits any rights or remedies available under applicable consumer-protection laws.