Shipping policy

Shipping Policy

Delivery Estimates

Any estimated delivery period shown at checkout or provided in an order quotation refers to the time from when your order is dispatched from our warehouse until it is delivered to you.

Cross-border transportation can be affected by customs clearance, carrier operations, weather, public holidays and other circumstances outside our control. Delivery estimates are provided as a guide only and are not guaranteed delivery dates.

Tracking Your Order

Tracking information will be provided after dispatch when it becomes available. Please refer to the latest carrier tracking information for the most accurate delivery updates.

Address Information

Please check that your shipping address is complete and accurate before placing your order. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Delayed, Lost or Damaged Deliveries

If tracking has not updated for an extended period, your parcel appears to be lost, or the shipment arrives damaged, please email support@colwyn.shop with your order number and relevant photographs where applicable. We will review the matter with the carrier and assist you with the next steps.

International Shipping

International shipments may be subject to customs inspection or local import requirements. These processes can affect the final delivery time.